In an emergency, especially at night, please inform the security staff or contact them on VHF Ch. 09/16 or by phone at +34 648 524 649.
Harbourmaster’s Office
The Harbourmaster’s Office is located opposite pontoon K and is open from 8:00 to 17:00 on weekdays (Mon–Fri). At weekends it is open from 8:00 to 15:00, and on public holidays until 14:00.
At this office, staff can help you with bookings, access codes for the Wi-Fi service, luggage trolleys for baggage or large items, locker rental, laundry service, and any other information you may need. Tel: 928 663 263 / marina@marinalanzarote.com
Berth services
Each berth has a connection for drinking water and electricity. Depending on the berth size, the connection may be single-phase or three-phase with a 220V/380V connection. At the superyacht berths, it is possible to obtain power of up to 200 amps. If you need help with connectivity (adapters, plugs, etc.), please contact the Harbourmaster’s Office.
The fuel pump is open from 8:00 to 17:00.
Showers
You can access the showers with the cards provided by the Harbourmaster’s Office. The showers are reserved for pontoon users. If you lose your card, please contact the Harbourmaster’s Office.
Customs agent
For boats in transit that need the services of a customs agent for imports in the Canary Islands and transport services, this can be arranged through Sancargo SL. Tel: 928 81 52 97 – info@sancargo.es
Laundry
The marina has a self-service laundry with coin-operated washing machines and dryers. (See the map)
Immigration
If you are arriving from outside Europe, you need to have your passport stamped on arrival in Lanzarote. Border police are located at Puerto de Los Mármoles and are open on working days until 14:00.
Post and courier services
You can receive your mail at the Harbourmaster’s Office. Please try to notify staff in advance, especially if the parcel you are expecting is bulky and if any charges need to be paid, as it is very difficult for Harbourmaster’s Office staff to handle unexpected payments. The details that must appear on the parcel are as follows:
[Your name] [Your boat name] Marina Lanzarote
Harbourmaster’s Office
Avenida Olof Palme s/n
35500 Arrecife
Lanzarote
Canary Islands
Spain
(Harbourmaster’s Office phone: 928 663 263 / 648 524649)
Tourist information
The Tourist Information Office is located between Parking 2 and Parking 3. It is open every day and offers car and bicycle rental services. Staff can also advise you on places to visit and important information for your trip.
Tel: 928 347 293 touristarrecife@gmail.com
Port rules
To provide a comfortable and safe stay for all our customers, the marina has established a set of basic rules:
This marina is located within the Biosphere Reserve. We appreciate all our customers being considerate of other users and the environment by following these guidelines:
Pay attention to the location of emergency equipment (fire extinguishers, defibrillator and lifebuoys).
- Prevent waste or pollutants of any kind from coming into contact with the water.
- Dispose of trash and hazardous substances using the available services.
- Try not to disturb other users (music too loud, leaving engines running, loose halyards that may bang, etc.)
- Collaborate with us by reporting any accidents, water leaks, any type of damage, or oil residue in the water.
- Do not obstruct the pontoon with outboards, bicycles, dinghies, etc.
- Keep the pontoon gate closed.
Follow the information on marina rules and environmental guidelines.